[en] “We cannot activate your multi-user license.”

[en] Description

[en] You already use NiceLabel NiceLabel 10 on multiple computers. You own a multi-user license. When you try to activate your multi-user license on additional computers, the activation stops and reports an error with this title: “We cannot activate your multi-user license.”

注意

[en] The multi-user license allows you to run NiceLabel applications on an unlimited number of computers. The multi-user license limits the number of used printers.

[en] Cause

[en] NiceLabel applications you activate with a multi-user license must run on computers belonging to the same network domain or workgroup. You receive this error message if you try to activate a license in a separate network domain or workgroup.

[en] Solution

[en] Make sure your computer and all other computers in your labeling environment belong to the same network domain or workgroup. Also, make sure that:

[en] Computers can communicate with each other using ports 6772 and 6773.
[en] All computers can send and receive the TCP/ UDP packets.

[en] To see your computer’s domain:

[en] Open the Control Panel on your computer.
[en] Go to System and Security > System.
[en] The fully qualified domain name appears next to Full Computer Name.

注意

[en] Please consult your IT department for details on your networking configuration.