[en] Send trace log files to NiceLabel support team

[en] If your troubleshooting is unsuccessful, send your NiceLabel 10 trace log files to NiceLabel support. Your trace log files include essential details that help us find solutions to your problems.

[en] To collect your trace log files, run NiceLabel 10 in tracing mode:

提示

[en] Disable tracing mode after you resolve the issue. Tracing mode slows down processing on your computer. Enable this mode only when NiceLabel technical support is working with you on troubleshooting.

[en] Close your NiceLabel applications.
[en] Open Services on your computer and stop:
- [en] NiceLabel Proxy Service
- [en] NiceLabel Automation Service 10 (if you are using Automation)
[en] Navigate to the System folder: %PROGRAMDATA%\NiceLabel\NiceLabel 10.
[en] Make a backup copy of your product.config file.
[en] Open the product.config file in a text editor. The file has an XML structure.

[en] Add the element Common/Diagnostics/Tracing/Enabled and assign value True.

例 1. 示例

<?xml version="1.0" encoding="utf-8"?>
<configuration>
    <Common>
        <Diagnostics>
            <Tracing>
                <Enabled>True</Enabled>
            </Tracing>
        </Diagnostics>
    </Common>
...
</configuration>

[en] Start NiceLabel Proxy Service.
[en] Start your NiceLabel application.

注意

[en] After you save the product.config file, NiceLabel 10 automatically applies the setting.

[en] Your tracing files (*.LOG extension) appear in the %PROGRAMDATA%\NiceLabel\NiceLabel 10 System folder.

在启用跟踪重现问题后，禁用跟踪 product.config 文件或恢复您的原始文件 product.config 文件。

            <Tracing>
                <Enabled>False</Enabled>