[en] If the issue persists...

[en] If your license activation issue persists even after you complete these described solutions, please follow the suggestions below.

[en] Clear license information from your computer and retry

[en] Stop the NiceLabel Proxy Service 10.
[en] Delete the NiceLabel NiceLabel 10 license file. Go to %PROGRAMDATA%\NiceLabel\NiceLabel 10 and delete License.db.
[en] Modify the product configuration file. Go to %PROGRAMDATA%\NiceLabel\NiceLabel 10 and open product.config in any text editor.

[en] Delete the following XML nodes including their content:

<Activation>...</Activation>

<LmsCloud>... </LmsCloud>

<ControlCenter>... </ControlCenter>

[en] Start the NiceLabel Proxy Service 10.

[en] Your license information is removed. Retry activating your license.

[en] Send trace log files to NiceLabel support team

[en] If your troubleshooting is unsuccessful, send your NiceLabel NiceLabel 10 trace log files to NiceLabel support. Your trace log files include essential details that help us find solutions to your problems.

[en] To collect your trace log files, run NiceLabel NiceLabel 10 in tracing mode:

提示

[en] Disable tracing mode after you resolve the issue. Tracing mode slows down processing on your computer. Enable this mode only when NiceLabel technical support is working with you on troubleshooting.

[en] Close your NiceLabel applications.
[en] Open Services on your computer and stop:
- NiceLabel Proxy Service 10
- [en] NiceLabel Automation Service NiceLabel 10 (if you are using Automation)
[en] Navigate to the System folder:%PROGRAMDATA%\NiceLabel\NiceLabel 10
[en] Make a backup copy of your product.config file.
[en] Open the product.config file in a text editor. The file has an XML structure.

[en] Add the element Common/Diagnostics/Tracing/Enabled and assign value True.

例 2. [en] Example

<?xml version="1.0" encoding="utf-8"?>
<configuration>
    <Common>
        <Diagnostics>
            <Tracing>
                <Enabled>True</Enabled>
            </Tracing>
        </Diagnostics>
    </Common>
...
</configuration>

[en] Start the NiceLabel Proxy Service 10.
[en] Start your NiceLabel application.

注意

[en] After you save the product.config file, NiceLabel NiceLabel 10 automatically applies the setting.

[en] Your tracing files (*.LOG extension) appear in the %PROGRAMDATA%\NiceLabel\NiceLabel 10 System folder.

[en] After you reproduce the issue with enabled tracing, disable tracing in product.config file or restore your original product.config file.

            <Tracing>
                <Enabled>False</Enabled>