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[en] Documents repository in Control Center stops working

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[en] Problem

[en] After you installed Control Center V10.3, your Documents repository is not accessible from the Control Center website and/or from NiceLabel applications.

[en] Solution

[en] There are different causes for the issue. Here are the possible solutions:

[en] Solution 1

[en] If the Documents repository is accessible from the Control Center web page but not from NiceLabel applications, see Installing support for WebDAV to access documents in Documents storage in Control Center or from File Explorer and Cannot access Document Storage from the client.

[en] Solution 2

[en] Adjust the Authentication settings in Internet Information Services (IIS).

  1. [en] Open Internet Information Services (IIS) Manager.

  2. [en] Expand your computer name and navigate to Sites > Default Web Site.

  3. [en] In the IIS pane, double-click the Authentication icon.

    21_cc1.png

  4. [en] Make sure that the ASP.NET Impersonation option is set to Disabled. If it is enabled, disable the option in the Actions pane.

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[en] Solution 3

[en] Make sure that EPMDocumentAPIAppPool application pool is started in Internet Information Services (IIS) and verify that EPMDocumentAPIAppPool user has rights to LogonAsBatchJob.

  1. [en] Open Internet Information Services (IIS) Manager.

  2. [en] Expand your computer name and click the EPMDocumentAPIAppPool icon.

  3. [en] Application Pools list opens in the central pane. Make sure that EPMDocumentAPIAppPool is started.

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    [en] If EPMDocumentAPIAppPool is stopped, click Start in the Application Pool Tasks pane.

  4. [en] In Group Policy settings, check if EPMDocumentAPIAppPool user has rights to LogonAsBatchJob. See Microsoft documentation for more information.

[en] Solution 4

[en] Make sure that .NET Version 5.0.17 components are installed on the Control Center server.

  • [en] Check if Microsoft .NET Core Version 5.0.17 is installed. In file explorer, navigate to C:\Program Files\dotnet\shared\Microsoft.NETCore.App

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  • [en] Check if Microsoft ASP.NET Core Version 5.0.17 is installed. In file explorer, navigate to C:\Program Files\dotnet\shared\Microsoft.AspNetCore.App

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[en] Solution 5

[en] Update the Document API config file C:\Program Files\NiceLabel\NiceLabel Control Center\DocumentAPI\config.json.

  1. [en] Send the C:\Program Files\NiceLabel\NiceLabel Control Center\DocumentAPI\config.json file to NiceLabel support.

  2. [en] Our support will modify the encrypted content in the connection string and send back the modified file.

  3. [en] Replace your existing config.json file with the modified file you received from NiceLabel suppprt.