[en] NiceLabel Desktop Designer cannot login to Loftware Cloud

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[en] Problem

[en] Your NiceLabel Desktop Designer is licensed to Loftware Cloud. After you enter your credentials in NiceLabel Desktop Designer, you get a blank page and Desktop Designer won't start.

[en] Solution

[en] To resolve the issue:

  1. [en] In Control Panel open Internet Options.

  2. [en] Internet Properties window opens. Go to the Security tab, click Trusted sites, then click Sites.

    29_trusted.png
  3. [en] Trusted sites window opens. Add the following websites:

    [en] https://<your_cloud_instance>.onnicelabel.com

    [en] https://login.onnicelabel.com

    [en] https://login2.onnicelabel.com

    33_Trusted_sites1.png

[en] If the problem persists, customize Protected Mode in Trusted Sites.

  1. [en] In Internet Properties window > Security tab > Trusted sites click Custom level....

    31_custom_level1.png
  2. [en] The Security Settings - Trusted Sites Zone window opens. Navigate to the Websites in less privileged web content zone can navigate into this zone and enable the option.

    32_custom_level2.png
  3. [en] Verify also Loftware Cloud System Requirements.

[en] Now you can successfully connect your Desktop Designer to Loftware Cloud.