Driver installation on your server may go wrong due to a system failure, damaged installation file, or other reasons. When you try to print, your driver or spooler may crash.

To resolve such problems, remove your driver from the system and perform a clean install.

You can remove your driver in two ways:

  • On your server, go to Control panel > Hardware > Devices and Printers. Right-click the driver, then click Remove device.

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  • In Print Management on your server:

    1. Go to Printers, right-click your printer, and click Delete.

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    2. Go to Drivers, select both 32-bit and 64-bit drivers, right-click, and click Remove Driver Package....

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After you remove your driver from your server, delete the remaining Loftware driver files in the folders:

  • .dll files for 32-bit drivers: "C:\Windows\System32\spool\drivers\W32X86\3\"

  • .dll files for 64-bit drivers: "C:\Windows\System32\spool\drivers\x64\3\"

  • .dat files: "C:\Loftware Printer Drivers\<printer_brand>\Common\"

Warning

Only delete Loftware files for the driver you want to remove. If you are not sure which Loftware files to delete, check the content of the installation package to find the .dll and .dat files you should delete in the folders mentioned above. The default location of the installation packages is "C:\Loftware Printer Drivers"