Enable printer driver stream logging

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Problem

You face problems with your printer driver, which you can't resolve with the standard methods. Our development team can identify and resolve such issues by analyzing printer driver log files.

Solution

With the latest editions of NiceLabel Drivers (V8 and higher), you can enable Driver logging. This property allows you to keep track of all data exchanges between driver and printer.

To enable logging:

  1. In Windows open Printers & scanners.

  2. Navigate to your printer and click Manage.

  3. Click Printer properties.

  4. Your printer properties window opens. Go to Driver Settings tab and click Support.

  5. In Stream logging section tick Enable and select your folder where log files will save.

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Send the generated log files to our support team. Our driver development will check the log files and resolve the issue.