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Email Alerts enable you to automatically send detailed information about errors in printing or in applications. You can send emails to any email address, even if the recipient is not Control Center user.

With email alerts, you send information about:

  • Errors in printing labels from Designer, Print, or Automation.

  • Control Center errors.

  • License violations (exceeded number of available printers).

  • Printer errors.

You can configure, edit and manage Email Alerts if you go to Administration > Email Alerts.


If there are multiple identical label printing errors, Control Center doesn't send alerts for each of these errors. In case of repeating printing errors, you receive a new alert every 15 minutes.

The 15-minute alert delay only happens if you are continuously printing identical label files using the same printer. If you change the label file or printer, you receive an alert immediately after your computer reports an error.

Adding new alerts

Go to Administration > Email Alerts and click Add. Create New Alert wizard opens.

  1. In DEFINE ALERT step enter Alert description. This is the name of your alert that will display on the list of alerts.

  2. By clicking into the Alert type filed you can add or remove alert types that will generate and send emails.

  3. If you disable the All workstation setting, you can type only the workstations that you would like to monitor for alerts.

  4. Click Next: Alert Content.

  5. Define the Email subject. You can include your text and one or more of the provided alert information into the email subject using brackets. For example, [Module], [PrinterName], or [ErrorType].

  6. Define the content of the email (Email body). By default, all the available information is included in the Email body. You can delete any of the lines and edit the introduction text.

  7. Click Next: Sender & Recipient.

  8. Define the email address of the sender and add recipient emails. Here you can also disable the alert and enable it later by editing the alert.

  9. To test your alerts, you can send a test email to a recipient that can be the same or different from the members in the Recipient emails list.

  10. Click Create alert.

Your alert is created and added to the list of alerts. If you click on your alert, you can edit the settings and in the last step Save changes.

To delete your alert, click the checkbox at the alert, then press the Delete button. A window opens to confirm the delete operation.

When an error occurs, Control Center sends an email to the recipients that you defined in SENDER & RECIPIENTS window.


Additional alerts options

To use additional options with your alerts, select one or more alerts by clicking the checkboxes, then press More button:

  • Duplicate alert. If you want to create a similar alert to the existing one, you can duplicate the existing one and modify it. Modify your duplicated alert by clicking on it.

  • Send test alert. You can send a test alert directly by clicking this option. You don't have to open the alert settings window to send the alert.

  • Enable alerts or Disable alerts. While creating your alerts you might disable them. You can change the Enable or Disable statuses directly by clicking the options. You don't have to open the alert settings window to change the statuses.

SMTP settings


To successfully configure your email alerts, define your email server SMTP settings. Click the SMTP settings button to define:

  • Server name

  • Port number

  • Username

  • Password

  • Sender email and name


To verify SMTP settings, you can send a test email.

You can also use Gmail or similar third-party email providers. In this case, Port number is mandatory and Secure connection must be enabled.

Detailed procedure for sending alerts over external mail servers is available in our knowledge base article.

Your alerts are now configured. Once an error occurs, the alert sends a notification to the specified email addresses, and the alert event is logged in the History section. For more information on the event log, see the History section.


If users don't receive email alerts, they should check their Junk Email folders.