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  2. Licensing and Activating NiceLabel
  3. Troubleshooting licenses and activation

“We cannot activate your single-user license”

Description

When you try to activate NiceLabel Designer Pro/PowerForms license, the activation stops and reports an error with this title: “We cannot activate your single-user license”.

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Note

The single-user license allows you to print labels on an unlimited number of printers but from a single computer.

Cause

You have already installed and activated NiceLabel NiceLabel 10 on one of your computers.

Solution

Deactivate the existing NiceLabel NiceLabel 10 installation on your first computer. This frees up your license and allows you to activate NiceLabel NiceLabel 10 on your second computer.

Warning

Save your work first. When you deactivate NiceLabel NiceLabel 10, you lose all unsaved changes.

To deactivate the installed NiceLabel NiceLabel 10 on your first computer:

  1. Open any of your installed NiceLabel NiceLabel 10 applications – Desktop Designer, Automation Builder, Automation Manager, or Print.

  2. Go to File > About.

  3. Look for the License key section. Copy and store your license key.

  4. Click Deactivate your license.

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NiceLabel NiceLabel 10closes. The first computer’s license is now deactivated.

To activate NiceLabel NiceLabel 10on your second computer:

  1. Go to your second computer with installed NiceLabel NiceLabel 10 that runs in trial mode.

  2. Go to File > About.

  3. Click Activate your license.

  4. Type or paste in your license key and fill in your details.

  5. Click Activate. Your NiceLabel NiceLabel 10 is activated on your second computer.

Note

Make sure you have a working internet connection while deactivating and activating NiceLabel NiceLabel 10.