Send trace log files to NiceLabel support team

If your troubleshooting is unsuccessful, send your NiceLabel 10 trace log files to NiceLabel support. Your trace log files include essential details that help us find solutions to your problems.

To collect your trace log files, run NiceLabel 10 in tracing mode:

Tip

Disable tracing mode after you resolve the issue. Tracing mode slows down processing on your computer. Enable this mode only when NiceLabel technical support is working with you on troubleshooting.

Close your NiceLabel applications.
Open Services on your computer and stop:
- NiceLabel Proxy Service
- NiceLabel Automation Service 10 (if you are using Automation)
Navigate to the System folder: %PROGRAMDATA%\NiceLabel\NiceLabel 10.
Make a backup copy of your product.config file.
Open the product.config file in a text editor. The file has an XML structure.

Add the element Common/Diagnostics/Tracing/Enabled and assign value True.

Example 1. Example

<?xml version="1.0" encoding="utf-8"?>
<configuration>
    <Common>
        <Diagnostics>
            <Tracing>
                <Enabled>True</Enabled>
            </Tracing>
        </Diagnostics>
    </Common>
...
</configuration>

Start NiceLabel Proxy Service.
Start your NiceLabel application.

Note

After you save the product.config file, NiceLabel 10 automatically applies the setting.

Your tracing files (*.LOG extension) appear in the %PROGRAMDATA%\NiceLabel\NiceLabel 10 System folder.

After you reproduce the issue with enabled tracing, disable tracing in product.config file or restore your original product.config file.

            <Tracing>
                <Enabled>False</Enabled>