NiceLabel Desktop Designer cannot login to Loftware Cloud

Problem

Your NiceLabel Desktop Designer is licensed to Loftware Cloud. After you enter your credentials in NiceLabel Desktop Designer, you get a blank page and Desktop Designer won't start.

Solution

To resolve the issue:

  1. In Control Panel open Internet Options.

  2. Internet Properties window opens. Go to the Security tab, click Trusted sites, then click Sites.

    29_trusted.png
  3. Trusted sites window opens. Add the following websites:

    https://<your_cloud_instance>.onnicelabel.com

    https://login.onnicelabel.com

    https://login2.onnicelabel.com

    33_Trusted_sites1.png

If the problem persists, customize Protected Mode in Trusted Sites.

  1. In Internet Properties window > Security tab > Trusted sites click Custom level....

    31_custom_level1.png
  2. The Security Settings - Trusted Sites Zone window opens. Navigate to the Websites in less privileged web content zone can navigate into this zone and enable the option.

    32_custom_level2.png
  3. Verify also Loftware Cloud System Requirements.

Now you can successfully connect your Desktop Designer to Loftware Cloud.