[en] Some thermal printers are capable of bi-directional communication with the drivers. When you connect a thermal printer to the computer running Windows operating system, Windows detects a device and tries to install the driver. Such printers follow the 'Plug and Play' directive and provide their specifications to the Windows operating system for an easier installation of the printer driver.
[en] Usually, Windows does not have the driver for your thermal printer ready and prompts you for the location of the driver.
[en] If you see the message about the new device displayed each time you turn on the printer, you did not properly install the printer driver. To install the Loftware driver correctly:
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[en] Connect your thermal printer to the computer using a parallel or USB port
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[en] Turn on the printer.
[en] Windows detects a new device. The message 'New Hardware Found' pops up.
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[en] Click Next until you reach the step 'Add Printer Wizard'.
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[en] Click the Have a disk button.
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[en] Browse to the folder with Loftware driver for your printer model.
[en] You can download Loftware driver from NiceLabel website, run the downloaded file, then browse to the folder c:\Loftware Printer Drivers\.
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[en] Follow on-screen instructions in the 'Add Printer Wizard'.
[en] The next time you turn on your printer, Windows will not try to find the new device anymore.
[en] If you still see the 'New Hardware Found' message, do the following:
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[en] Follow the steps above.
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[en] Install the latest Loftware drivers which are always accessible on NiceLabel website.
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[en] Contact NiceLabel technical support.